Originally Aired - Sunday, September 8 • 1:30 PM - 5:30 PM Central Daylight Time (CDT)
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Location: 267
Did you know that having a happy work team is the single greatest competitive advantage? Research shows that employees working in a positive environment with good communication have 31% higher productivity, 37% higher sales, 23% fewer health-related effects from stress, and 3 times higher creativity. As a veterinary professional, you work with dominant personalities, challenging coworkers, and know-it-all clients; and it’s tough to effectively communicate with so many different types of people! This fast-paced, interactive session will give you tips on working more effectively with different behavioral styles and personalities. You will be able to increase your influence and build rapport through body language techniques, better handle negative people, and diffuse conflict in the workplace. You’ll also learn about productive complaining, active listening, heart-head-heart empathy techniques, and words/vocal tips that work. By creating positive and efficient communications between team members, you will also develop great relationships with clients. This light-hearted session will help you create a positive ripple effect every day at work to improve team engagement, energy, and profitability.
Presentation Code: 344
